News and reports

Having concluded our visits to 15 Care Homes across Kent & Medway talking to residents, their families and staff about the Enhanced Health in Care Home programme we have now completed our stakeholder facing report and have now shared our findings with Aging Well.

This report summarises the feedback received from people via Healthwatch Kent, Healthwatch Medway and Kent and Medway Voice about their experiences of primary care dentistry from November 2022 to April 2023. This includes 34 separate pieces of feedback.

This report presents the feedback received from people via Healthwatch Kent, Healthwatch Medway and Kent and Medway Voice about their experiences of general practice from November 2022 to April 2023.

This report summarises the feedback received from people via Healthwatch Kent, Healthwatch Medway and Kent and Medway Voice about their experiences of pharmacies from November 2022 to April 2023.

1167 people contacted our information and signposting service in the past year. 243 of these people across Kent and Medway told us how they had been impacted by our information and signposting service.

19,714 people came to us for clear advice and information about topics such as mental health and the cost-of-living crisis.

How do we make our decisions?

Conversations are taking place about a possible new mental health and counselling service in Medway, The proposal would see a new service in place within Medway Hospital to support people who arrive with mental health issues.

Every year hundreds of Medway residents receive support from the reablement service which helps them to regain skills and confidence after they have been ill. They are commissioned by Medway Council who asked us to gather feedback from people.

In Medway, Wellbeing Navigators supports hundreds of people to get the support that they need. They are commissioned by Medway Council. We were asked to gather feedback from people about their feelings about the service.

Over 17,000 people came to us us last year to seek information or to share their story with us.

Read about what we did with your stories and how we helped people.

Over 2,500 of you came to us in January to share your experience of using health and social care services or to seek information.