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We've set up a new freephone Helpline so do contact us with all your experiences -
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Last week, we travelled to London to join forces with more than 100 fellow local Healthwatch organisations at our annual parliamentary reception. It was an opportunity to raise the real life concerns of Medway residents with MPs.
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Welcome to our annual report for January 2020 to March 2021 -
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Today we are in Rochester chatting to Medway residents about that they think we should be focusing our efforts on next year.
Come and see us and tell us your thoughts. -
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Although we can't see our volunteers face to face this week, that doesn't stop us from thanking our Volunteers this Volunteers Week. -
Report -
Our annual report is now published for you all to read, so if you want to know a bit more about what we do and what we have achieved, take a look. -
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We're proud of what we have achieved this year! Our volunteers have worked hard to ensure your experiences are heard by the right people and changes can be made as a result. -
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Over 17,000 people came to us us last year to seek information or to share their story with us.
Read about what we did with your stories and how we helped people.
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32 people and organisations were winners last night at the prestigious Healthwatch Recognition Awards last night. -
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In February 2023, Kent and Medway ICB and Kent and Medway NHS and Social Care Partnership Trust (KMPT) launched a public consultation on Health Based Places of Safety. These are the facilities KMPT provides for adults needing emergency care and assessment under Section 136 of the Mental Health Act. -
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Find out more about how we collect, process and store data. -
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We want to hear how the Coronavirus is affecting you and your family. Tell us your story, no matter how small, and we can use it to identify any gaps in services -
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Your community needs you – NHS call for volunteer army -
Advice and Information -
The current Coronavirus (COVID19) pandemic may cause you to feel worried, anxious, or scared. Read our seven steps to looking after your wellbeing while staying informed. -
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Many of Medway’s health & social care services are still operating albeit in a slightly different way. -
Advice and Information -
If you, or someone in your family has a long term health condition, it can be tricky to know what to do. We are here to help. -
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A new 24 hour Helpline has been launched to support people who need urgent help with their mental health in Medway -
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Everyone has been thinking about how they can help during the Corona epidemic. Here is a snapshot of what the Healthwatch Medway team has been doing. -
Advice and Information -
We explain why it’s important to have a plan in place, should you or a loved one become critically ill with coronavirus. -
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New Urgent Dental Care Centres are being opened to provide emergency dental treatment during the Coronavirus pandemic. -
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Many people might normally be caring (albeit informally) for a neighbour or family member. For example, they may usually collect a prescription or do the shopping for someone. They may cook a hot meal for someone regularly. -
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It’s really important that we hear how people are coping right now. We can ensure that your feedback can inform emergency planning and help organisations to plan how to get back to 'normal'. -
Advice and Information -
If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help. -
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Since early April, we have been listening to people's stories about lockdown. We wanted to understand how they have been coping. -
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Share your story to help Medway's services learn and improve from the experiences of people from Black, Asian, and Minority Ethnic backgrounds during COVID-19. -
Advice and Information -
Self-isolation, social distancing and shielding are all new terms that have become part of our daily language. But what do they really mean and what applies to you? -
Advice and Information -
The NHS complaints process was paused during the Coronavirus pandemic, but from today NHS England has advised NHS hospitals and services that unless there are exceptional circumstances, their complaints processes must restart. -
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Since the beginning of lockdown, we have been collating feedback from people about how they are coping. Read our report which summarises what everyone told us in May, -
Advice and Information -
Scientists all over the world are racing to develop a vaccine for the coronavirus pandemic. The virus causing this disease is called SARS Cov2. A total of 26 candidates are currently in the clinical evaluation stage of development, according to WHO. -
Advice and Information -
In settings where face coverings are required in England, there are some circumstances where people may not be able to wear a face covering. -
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For the first time since March, visitors are once again allowed onto some wards at Medway Maritime Hospital. -
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With so many more hospital appointments being held online, Medway Maritime Hospital are looking to bring together a group of patients to help design and improve their digital services. -
Advice and Information -
With testing hitting the headlines in recent days, and increasing numbers of people trying to get a Covid test, it can be confusing to know when you should, or shouldn’t seek a Covid test. -
Advice and Information -
Influenza, or flu, is a viral infection that can cause an unpleasant respiratory illness with symptoms such as fever, exhaustion, and cough. Luckily after a few days in bed most people recover. -
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During Covid, we have heard about the challenges people had getting their prescriptions, particularly in the early days of lockdown. We have shared that feedback directly with the Local Pharmacy Committee and now we want to hear from pharmacists too. -
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During Covid, we've heard from hundreds of people about how they have been coping. Many people have talked to us about the difficulties they've had to see their GP with many surgeries offering telephone or online appointments. -
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Ever since March, we have been gathering feedback from Medway residents about how they have been coping. -
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Visiting to Will Adams, Jade & Wakeley wards has today been suspended at Medway Hospital. -
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Would you like to get involved in the discussion with leaders from health and care in Medway & Swale? -
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Earlier this week we shared details about an event organised by Medway Maritime Hospital about infection control. We've just heard it has had to be cancelled. -
Advice and Information -
We've all heard tales about the flu jab that might make us think twice about getting the vaccine. Read on to learn what's real and what's just not true. -
Report -
Every month, we share with you the stories that we're hearing from people in Medway about how they are coping -
Report -
Throughout the pandemic, we have been talking to Care Homes across Medway to understand how they are coping. -
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We have today published a joint report with Healthwatch Medway detailing feedback from 101 pharmacies across Kent and Medway. The report details what it has been like during COVID-19 and what lessons have been learnt. -
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Medway Maritime Hospital has updated it's visiting rules as we move into a second lockdown. -
Advice and Information -
As we all face another lockdown and uncertain times ahead, please remember that there is support is available to you, and your family, during lockdown 2.0 -
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If you've got a burning question about Medway Maritime Hospital, but didn't know who to ask, then here is your opportunity. -
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If your child is aged 5 - 11, and missed their flu vaccine at school then there is a solution. -
Advice and Information -
This week we spoke to Rheanna, who shared her experience of giving blood at the start of our second national lockdown. -
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Every month during the pandemic, we have been sharing with decision makers what life is really like for you right now.